There are many things that Australians over 60 would like to see return to “normal” post-COVID, but according to new research undertaken by the Global Centre for Modern Ageing (GCMA), telehealth is something many are keen to keep.
Whether accessed by phone or online, telehealth has worked well for older Australians, with more than 60 per cent of people aged over 60 surveyed nationally saying they were willing to use telehealth in the future.
“Older Australians like telehealth for its convenience, reduced travel and ability to be conducted at home,” said GCMA chief executive Julianne Parkinson.
Over two in three people who used telehealth during the pandemic said they would feel confident using telehealth in the future and 49% said they were likely to use telehealth after the pandemic.
“The experience of those who took part in digital consultations was positive,” said Julianne.
While many had a largely positive experience, some had difficulties using telehealth. Challenges included a less personal experience, less perceived warmth and less perceived care, difficulties for people with hearing impairment, tech glitches and a lack of tech confidence.