Fed up farmers and families facing poor regional, rural and remote mobile services are being encouraged to keep complaining.
The latest report from the Telecommunications Industry Ombudsman (TIO) revealed an increase in complaints in NSW, with almost a quarter coming from regional areas.
Sarah Thompson from the NSW Farmers Rural Affairs Committee said the stats reflected what farmers were saying.
“A lot of people are fairly fed up with complaining about this long-running issue, and it’s clear enough isn’t being done to fix the problem,” Mrs Thompson said.
“We’re encouraging people who aren’t satisfied with their service or the resolutions from their providers to go to the TIO to try and get a better outcome and make sure the issues are reported on.”
Small businesses complaints about internet services increased 16.1 per cent to 483 complaints, with increases noted for slow data speed, up 17.6 per cent to 234 complaints, and no phone or internet service, up 17 per cent to 476 complaints.
“We need to keep being the proverbial squeaky wheel and keep complaining, but do it in a way that matters, and that’s to the TIO.”